In order to improve operations, cut expenses, and simplify IT management, organizations outsource some or all of the responsibility for maintaining-and anticipating the IT needs for-a range of processes and functions.
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Managed service providers are third parties that specialize in these tasks. Outsourcing these tasks reduces IT costs, and allows employees to concentrate on revenue-generating initiatives.
Network Security Management
The security of your business data is a crucial part of any strategy. You need to make sure your sensitive information is protected, and that means implementing a strong network security strategy. It includes creating and enforcing a password policy, building a program to manage vulnerabilities, and deploying antivirus and endpoint protection.
With managed IT services, you can rest easy knowing your IT infrastructure is in good hands. This includes powerful cybersecurity, unlimited support and a team of IT experts working for you.
Managed services refer to tasks that are handled by a third-party in the context business information technology services (IT), usually on a contract basis and with a monthly fee. As a result, they help you reduce costs, improve service quality, and free up internal resources to focus on revenue-generating projects. These services can provide a flexible service with predictable costs. Managed services include remote monitoring, management and cloud services.
Backup & recovery
An MSP monitors systems and provides proactive maintenance, rather than waiting until a problem arises. This prevents downtime and data loss, improving productivity and reducing costs.
Another important part of managed IT service is a backup and recovery solution. Unlike traditional image-level backups, which often limit daily snapshots, an MSP’s solution will allow for much more frequent and comprehensive data backups. This allows IT teams and business to restore critical data after a disaster.
Managed IT services providers can offer project-specific support. For example, they may provide solution expertise, in the form a major SharePoint implementation or Salesforce, a technology assessment, and ongoing technical assistance for business application. Managed print services are also available, where they monitor hardware remotely and offer updates, maintenance and repairs. This is especially helpful for organizations with considerable printing demands. Lastly, managed IT service providers can provide 24×7 IT support so that they can address issues as soon as they arise.
Managed Print Services
If your customers are like most, they’re busy and a printer that doesn’t work properly or requires maintenance can be an inconvenience. This is where Managed Print Services can be a great solution.
A managed print service offers an external provider to optimize and manage a customer’s printing infrastructure including printers, fax machines, copiers and multifunction devices. The services can include needs assessment, device replacement, supply management, service desk support and document workflow solutions.
Many companies can save a significant amount of money by taking a strategic approach to their printing infrastructure and outsourcing the responsibility to an expert. This allows internal IT and admin teams to focus on other tasks that contribute directly to the company’s goals and revenue.
This also helps to save time and resources by eliminating the need to manage multiple invoices for different hardware, services and supplies from various vendors. A managed print contract means that there is only one vendor, and therefore one invoice. This makes life easier for your accounting team.
Help Desk Support
On-site IT support, also known as managed field service, is a service where an MSP sends experts to the site of your organization to complete a wide range of IT projects. This may include equipment installation, cabling and wireless installations, technology evaluations, or ongoing technical assistance for application problems. The client typically pays a monthly subscription fee.
IT help desk services allow organizations to refocus their internal IT teams from the reactive maintenance plans they’ve become accustomed to, towards more innovative and proactive IT solutions. These IT support services are provided by a team of dedicated professionals that work around-the-clock to ensure maximum network uptime for your company.
Progent offers a co-managed IT help desk supplementation service that provides world-class IT help desk support to complement your in-house IT support staff. This service offers remote monitoring and 24/7 support to ensure that IT issues can be addressed quickly. You will have direct access to our large group of subject matter experts and can escalate support requests as needed.